This page explains how GageTools handles shipping, quality problems and returns.
Shipping
Shipping cost depends on the weight of your order and the destination, so it is quoted with each order. Standard catalogue sizes held in stock ship within 72 hours of order confirmation.
Quality Problems: 7-Day Return or Exchange
- If a standard gauge arrives damaged, defective or not to the ordered specification, tell us within 7 days of receiving it.
- Send the order number, gauge marking and photos or an inspection report.
- After we confirm the problem, we replace the gauge or accept the return.
Custom Gauges
Gauges made to your drawing or specification, including custom gap and flush gauges, are produced for your order and cannot be returned for reasons other than a quality problem. Please confirm the drawing and specification before production.
How to Contact Us
Use the quote form or the contact page and include your order number.